Frequently Asked Questions

Who Should I Contact if I Need Help or Run Into Issues?

We’ve broken down the process into two easy stages, so if you get stuck along the way, here’s who to reach out to:

Stage 1: Redeeming Your Voucher
This is all done on ultimategetawayrewards.com. If you’re having trouble entering your booking code, not receiving your activation email, or if there’s an issue with your personal details, just head over to ultimategetawayrewards.com/support to get quick help.

Stage 2: Booking Your Hotel
Once your voucher is redeemed, the actual booking happens on redeemvacations.com. If you’re having trouble with paying the booking & service fees, not getting confirmation emails, or any issues logging in or booking your hotel, please visit redeemvacations.com/contact-us for assistance.

We’re here to make sure everything goes smoothly for you. If you need help, just let us know—we’ve got you covered!

I Haven’t Received My Activation Email—What Should I Do?

If it’s been more than 24 hours and you still haven’t received your activation email, don’t worry—just follow these simple steps:

  1. Check Your Email Folders: Sometimes emails can get caught in filters. Double-check your junk, spam, or promotions folder to make sure it didn’t end up there.
  2. Still No Email? If it’s not in any of those folders, go to ultimategetawayrewards.com/support and submit a support request. Be sure to include the email address you used when submitting your form and the booking code you were given.

We’ll work quickly to send you a new activation email and get you on your way!

I’m Having Trouble Booking My Holiday—What Should I Do?

If you’re having trouble booking your holiday, the best place to start is by reaching out directly to redeemvacations.com, as they’re the ones handling your booking process.

Simply visit redeemvacations.com/contact-us and submit a support request.

If you don’t hear back within 2 business days, please reach out to us at ultimategetawayrewards.com/support, and we’ll escalate your issue to Redeem Vacations’ management team.

Keep in mind, we can only escalate your request if you’ve already contacted Redeem Vacations for help.